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Help › Texting rules and problems

What can't be sent by text

Phone carriers don't allow some topics in text messages at all, even an alert you send to yourself. They fine every message that breaks the rules and can shut down the numbers that send them, so UserToolX follows them strictly. All of these are fine by email.

On this page

Not allowed in a text

What happens

Before an alert goes out by text, it is checked. If it touches one of these topics, the whole alert goes to your email instead and your phone gets a short "check your email" text. It counts as 1 token. MemberAlertX group texts on these topics are refused.

Also not allowed

Examples of what's OK: https://useralertx.com/compliance-texting-examples.html

All help topics · Still stuck? Email [email protected] or use the support form.